1 in 5 inbound calls goes unanswered.
The front desk is juggling check-ins, payments, and the phone all at once, so the call rings out. Most of those callers never call back. They book with someone else.
The revenue machine for premium healthcare
More patients. Less overhead. Run by AI.
A full team of AI specialists runs your growth: a proven acquisition and lead-nurturing system that turns every interested patient into a booked visit, a creative engine producing content that converts, and a research analyst finding the angles your competitors miss. More booked, attended, paying patients, around the clock.
The team you're hiring
Operations
Growth
Performance
Creative
Research
Assistant
Finance
Compliance
Not a demo. We co-founded Biohackr Health, collected $9M+ in cash there at a ~$66 cost per booked patient, and run this exact engine inside it every day.
Built for
Longevity
Functional medicine
Med spa
Aesthetics
Plastic
Cosmetic derm
Concierge / DPC
Regen + sports
Diagnostic
Where premium practices quietly leak revenue.
The pattern is the same across longevity, med spa, and concierge. Revenue leaks quietly at the front desk, in the follow-up, and in the ad spend, until the owner becomes the system holding it all together.
Leads go cold, then book elsewhere.
Response takes too long, follow-up stops after the first try, and a no-show leaves a room empty while someone scrambles to fill it.
The ad spend buys likes, not patients.
"$2k a month in ads and we still can't get people to book." You get charts and reports, not patients you can trace back to a single dollar.
And it all routes back to you.
You became the front desk, the marketer, and the backstop for everything, so the practice can't outgrow your attention and you can't take a real week off.
How the eight make you money
Eight agents, one job: your practice's revenue.
Each agent owns a stage of the money: getting patients in the door, never missing one, converting and winning them back, and keeping what you earn. Together they're the growth team you'd otherwise hire a whole department to staff, running on your own tools.
Get patients in
Vael
CMO · Growth
Runs your paid ads, SEO, and outreach, then rebuilds the funnel so more clicks become booked consults. Priced to cost-per-patient, not clicks.
Get patients in
Thorne
Performance Marketing
Reads your Meta and Google spend daily and calls exactly what to kill and scale. You stop paying for fatigued creative and dead audiences.
Get patients in
Cerise
Creative Director
Produces on-brand image and video at volume, so creative fatigue never starves your pipeline. Every asset routed for approval first.
Get patients in
Yarrow
Research Analyst
Mines competitors and real patient language for the angle that books, so your ads and pages hit what patients actually feel.
Never miss one
Soren
Booking & Pipeline
Books every interested patient and chases every lead across email, SMS, Slack, and phone until they show. No inquiry waits, no lead goes cold.
Keep the money
Aurel
CFO · Finance
Counts revenue like an auditor and runs zero-spend audits, cutting the dead subscriptions and wasted spend draining your margin.
Keep the money
Sable
Compliance Officer
Reviews every ad and page for HIPAA and FTC exposure before it ships. Blocks the claim or keyword that gets your account suspended.
Run the machine
Ember
COO · Operations
Runs the whole team. Routes the work, surfaces the daily priorities and the money pulse, and keeps the machine running unattended.
Every agent runs inside your own stack: logged, permissioned, and escalating to a human on anything that touches money, credentials, an outbound send, or patient context.
Why this is not an agency
We're not an agency. We replace your agency.
Agencies sell slices: media buying, creative, SEO, content, reporting. Then the practice still has to chase the leads, repurpose the content, reconcile the numbers, brief the team, and decide what to do next.
Viridian replaces the agency model with one AI growth team. We run the research, content, follow-up, booking, reporting, and weekly decision loop together. If you already have a strong vendor, we plug into them. Either way the goal is the same: fewer retainers, fewer handoffs, one accountable system.
Agencies optimize campaigns. We connect campaigns to booked patients.
Agencies ship creative. We turn raw clinic moments into a content system.
Agencies report CPL and CPA. We track what moved in the practice.
Agencies need your team to execute the follow-up. Our agents keep the loop moving.
Agencies end at recommendations. We ship a weekly brief naming what changed.
Proof
Operators with an eight-figure track record.
We co-founded Biohackr Health and run this exact engine inside it. The numbers below are real, not projections.
$9M+
Collected in cash at Biohackr
~$66
Cost per booked patient
15% → 31%
Booking rate, and climbing
The team behind the agents
We're not a software vendor. We're the operators, engineers, and physician behind Viridian, and we run this system inside our own businesses every day. Between us: 25+ years of medicine, a Y Combinator company's CTO, and $80M+ generated plus $8M+ in managed ad spend across hundreds of companies. We hold it to one standard: it has to perform like we're the ones paying for it, because in our own clinics and companies, we are. When an agent reaches a gate around money, credentials, an outbound send, or a judgment call, a human here owns it.
Oscar CruzCEO & Co-founder
Jacob ChenCTO & Co-founder
Paul JuarezFounding Engineer
Jennifer MacyFounding Engineer
Lori BluvasFounding Medical Advisor
Preston EllisFounding Technical Advisor
From audit to operating
From audit to live in 60 days.
Two weeks of diagnosis. Six weeks of build. Then we run the system with you. No handoff theater, no junior engagement manager.
i.
Audit
We sit inside the workflows, review the stack, inspect the queues, and find where work disappears between people and tools. You get the diagnosis whether or not we continue.
ii.
Build
The same team designs your agent workflows, escalation rules, operator rhythm, and 90-day ownership plan. Integrations, credentials, approvals, and reporting are hooked up before the first workflows go live.
iii.
Operate
Weekly operating meeting. New workflows added continuously. Quarterly owner brief on what moved. Same team that audited and built keeps running it with you.
Common objections
What founders actually ask us.
What about my current agency? +
You do not need to fire them on day one. If the agency is producing, Viridian can become the AI ops layer around them: better research, faster content creation, cleaner follow-up, approval workflows, and reporting your team can actually use. If the agency is underperforming, the audit gives you a clean way to see that without guessing.
Will you replace my media buyer? +
Not by default. Thorne (performance marketing) and Vael (CMO) can run Google and Meta outright, or sit beside your current buyer and make the loop stronger: sharper offer research from Yarrow, faster landing-page and creative feedback from Cerise, better lead follow-up, and reporting tied to booked revenue instead of screenshot CPA. If your buyer is great, keep them. If there's a gap, the audit shows exactly where Viridian should own more.
Why isn't this just another retainer? +
Retainers bill for hours and ship slide decks. Viridian bills for an operating system and ships a weekly brief that names what actually changed in your practice. If the brief is empty, the system didn't run, and you'll know that the same Friday it happens.
What's the contract? +
90-day minimum so we can actually build the system and prove it. Month-to-month after that. Scope and commercial terms are set after the audit, once we know which workflows should be agent-owned, operator-owned, or left alone.
What if it doesn't work? +
We define the operating target during the audit, in writing, before ongoing work starts. If the system cannot point to concrete work moved, decisions closed, or owner time returned, the brief will make that obvious.
Do you do EHR / RCM / insurance billing? +
No. We're built for private-pay practices. RCM is a different sport with different tools and different math. We integrate with whatever you use (Cerbo, Athena, NextGen, custom), but we don't compete with your RCM stack.
Why not just hire an ops manager? +
You can. A good one still needs hiring, onboarding, tooling, weekend coverage, and a clear operating system. Viridian gives you the agents, the human coverage, the workflows, and the escalation rules as one accountable system.
Who owns the system if we part ways? +
You do. Workflows, credentials, queues, logs, and runbooks live in your accounts. The day you fire us, your front desk still picks up because ownership is designed into the build from day one.
Is this HIPAA compliant? +
Yes. BAA available before any PHI moves. Every action logged, every access reviewed. Compliance rules are embedded in the agent workflows and escalations, not bolted on after the fact.
Begin the audit
Stop paying retainers for reports.
Start booking more patients.
Two weeks inside the practice. Diagnosis you keep. No pitch deck, no demo environment, no junior account manager. The same team that audits builds and runs it with you.